FiveFlow - Turn Happy Customers Into 5-Star Reviews

Prior Express Written Consent

FiveFlow requires prior express written consent before any SMS message is sent. We are fully compliant with the Telephone Consumer Protection Act (TCPA) and all carrier guidelines.

Consent Requirement

No customer receives an SMS from FiveFlow unless they have explicitly opted in by checking a consent checkbox and providing their phone number. Consent is documented and stored for compliance purposes.

Live Opt-In Form Example

Below is a working example of how customers provide consent before receiving any SMS messages. This exact opt-in mechanism is used by all FiveFlow client businesses:

LIVE OPT-IN FORM DEMO

Patient Check-In

Bright Smile Dental • Thank you for visiting us today

Full Name *

Email Address *

Mobile Phone Number *

SMS Consent: I agree to receive a one-time SMS message requesting feedback about my visit today from Bright Smile Dental via FiveFlow. Message and data rates may apply. Reply STOP to opt out at any time. Privacy Policy | Terms of Service

This is a live demonstration — try it! No actual data is collected.

Consent Collection Process

Prior express written consent is collected by our client businesses through the following documented process:

1

Customer Provides Phone Number

At check-in (in-person or online booking), the customer enters their mobile phone number in a form field.

2

Customer Checks SMS Consent Box

The customer must actively check a clearly-labeled consent checkbox agreeing to receive one SMS review request. The consent language clearly states: message purpose, frequency (one-time), data rates disclaimer, and how to opt out (STOP).

3

Customer Submits Form

The customer clicks submit/complete, which serves as their electronic signature. Timestamp, IP address, and consent text are logged.

4

Consent Verified Before Messaging

FiveFlow only sends an SMS to phone numbers with documented consent. No consent = no message.

Verbal Consent Script (In-Person)

When collecting consent verbally at the front desk or point of service, staff must read the following script:

📋 Required Verbal Consent Script

"May I have your mobile phone number? We'd like to send you a one-time text message after your visit today to ask for your feedback. You can opt out at any time by replying STOP. Message and data rates may apply. Do you agree to receive this text message?"

Staff must:

Wait for clear verbal confirmation ("Yes", "Sure", "OK") before recording consent
Record the consent with timestamp in the system
Not send any message if the customer declines or does not respond affirmatively

✓ Example Consent Interaction

Staff: "May I have your mobile phone number? We'd like to send you a one-time text message after your visit today to ask for your feedback. You can opt out at any time by replying STOP. Message and data rates may apply. Do you agree to receive this text message?"

Customer: "Yes, that's fine."

Staff: "Great, thank you. What's your mobile number?"

Customer: "555-123-4567"

[Staff records phone number and consent in system with timestamp]

Required Consent Language (Written/Web Form)

All FiveFlow client businesses must use consent language that includes these elements:

Mandatory Consent Checkbox Text

☐ SMS Consent: I agree to receive a one-time SMS message requesting feedback about my visit from [Business Name] via FiveFlow. Message and data rates may apply. Reply STOP to opt out at any time. Message frequency: 1 message per visit. Privacy Policy: fiveflow.io/privacy

Required elements in consent language:

Clear identification that they will receive SMS messages
Purpose of messages (feedback/review request)
Frequency disclosure (one-time / 1 message)
Data rates disclaimer
How to opt out (Reply STOP)
Link to privacy policy

Sample SMS Messages

All messages clearly identify the sender and include opt-out instructions:

Review Request Message (Only message sent)

Hi Sarah, thanks for visiting Bright Smile Dental! We'd love your feedback. Tap to leave a quick review: https://fiveflow.io/r/abc123 - Reply STOP to opt out.

STOP Response (Automatic)

You have been unsubscribed from FiveFlow messages. You will not receive any further texts. Reply START to re-subscribe.

HELP Response (Automatic)

FiveFlow: For help, contact support@fiveflow.io or visit fiveflow.io. Reply STOP to unsubscribe.

Opt-Out Handling

Immediate Opt-Out Processing

When a recipient replies with any opt-out keyword, they are immediately and permanently removed from all messaging. This happens within seconds, automatically.

Opt-Out Keywords

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT

Help Keywords

HELP, INFO

Re-subscribe Keywords

START, YES, UNSTOP

Message Frequency & Content

Frequency

ONE message per customer visit (not recurring)

Content

Review/feedback requests only — no promotions, no marketing

Timing

Messages sent during business hours only (9am-8pm recipient local time)

Identification

All messages identify the sending business name

Consent Record Retention

For each opted-in customer, FiveFlow stores:

Phone number
Timestamp of consent
IP address (for web forms)
Exact consent language shown
Method of consent (web form, paper form, etc.)

Records are retained for a minimum of 5 years for compliance purposes.

Data Protection

Secure Storage

Customer phone numbers are stored securely and encrypted

No Sharing

Phone numbers are never sold or shared with third parties

Consent Records

Consent records are maintained for compliance purposes

Data Deletion

Customers can request data deletion at any time

Contact Information

For questions about our SMS practices, compliance, or to request removal:

Email: support@fiveflow.io

Website: fiveflow.io

SMS: Reply STOP to any message

FiveFlow SMS Consent Policy